At Ornetta, we work to get your jewellery to you quickly, safely, and with care.

Effective Date: 15th June, 2025

Shipping Locations

We currently ship orders across India.

At this time, we do not offer international shipping.

Processing Time

  • Orders are typically processed and dispatched within 2–3 business days after payment confirmation.
  • You will receive a shipping confirmation email with tracking details once your order is dispatched.

Delivery Time

  • Delivery usually takes 3–7 business days, depending on your location.
  • Delays may occur during peak periods, public holidays, or due to circumstances beyond our control (e.g., courier delays, weather disruptions).

Shipping Charges

  • We offer free standard shipping on all orders across India.
  • Any special delivery requests (such as expedited shipping) may incur additional charges, which will be communicated before processing.

Tracking Your Order

  • You’ll receive a tracking link via email as soon as your order ships.
  • If you face any issues with tracking or delivery, feel free to contact us at info@ornetta.com.

Delivery Attempts & Failed Deliveries

  • Our delivery partners will make multiple attempts to deliver your order.
  • If the order is returned to us due to failed delivery attempts or incorrect address information, re-shipping charges may apply.

Damaged Shipments

  • If your package arrives damaged, please contact us immediately with photos of the packaging and product.
  • We’ll resolve the issue as quickly as possible.

Cash On Delivery Orders

  • For Cash on Delivery (COD) orders, full payment must be made to the delivery agent at the time of delivery.
  • Refusal to accept COD orders may result in restrictions on future purchases.

Changes to This Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Us

For any questions, please reach out:

Email: info@ornetta.com